Shipping policy

When you have accidently filled in the wrong address please contact us at: commoncivilian.hq@gmail.com as soon as possible. They will try their best to solve this issue for you.

We will then check if it’s still possible to change the delivery address.

Please note that the delivery of your package may be delayed, and that it could be too late to make any adjustments.

Please get in touch ASAP 

Shipping Rates

Shipping time
 

  • Netherlands: 1 - 5 business days

  • Europe: 3 - 7 business days

  • International: 7 - 14 business days

 

Confirmation of order & shipment

Shortly after placing your order you will receive a confirmation email from us. We kindly ask you to double check the shipping address included in this email for any mistakes. Extra shipping cost as a result of a wrong address will be for the client's costs.

We process your order as fast as we can, we do our best for you. Normal dispatch time is 1-2 business days from the time you place your order. In periods when we have a sale or a collection drop this may take up to 5 business days.
After we ship your order you will receive a shipping confirmation email, including carrier and tracking info for your order.

If an order is placed during the weekend your order will be shipped the first upcoming business day. 

Any orders placed will need to allow an extra working day for processing

*The shipping time may vary based on your location. Please note that local charges (customs duty, sales tax) may be added to your order, depending on your region and local customs Duties. These charges are at your own expense. The same rule applies for return shipmen


Shipping methods
We ship packages using standard shipping services. These services include but are not limited to PostNL and DPD.

Customs and import charges

Your parcel is charged for any customs or import duties once it reaches its destination country. These charges must be paid by the recipient, you, of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We advise you to contact your local customs office for the current charges before you order, this way you will not be surprised by any additional costs.

Common Civilian will be liable for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.

Uncollected packages

Shipping costs for uncollected packages will not be paid for by Common Civilian